Say What?

I just returned from a day of jury duty. I was not selected for the case, but I sat through a day of jury selection that proved to me once again that: Most people in this situation are quite honest and dedicated, and a very few are unworthy of the right to vote. Naturally, I can't say anything about the case, because it is still ongoing.

But entering and exiting the courthouse in downtown San Francisco, I passed the desk pictured above. It is, as you can see, a completely empty desk with a sign on it that says "Self-Help Information Desk."

Huh? Do you go up to the desk and say to yourself, "Excuse me, how do I get to courtroom 602? Oh, just take the elevator on the right and follow the hall to the end. Oh, thank me. I'm welcome."